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Terms & Conditions
CUSTOMER SERVICES
You will find all the information you need on this page about all our policies and procedures
TERMS AND CONDITIONS
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Frostee's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Frostee’, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
COMPANY INFORMATION
Frostee is currently ran as a sole trader.
POSTAL ADDRESS
Frostee
68 Laycock Street
Middlesbrough
TS14SL
REFUND EXCHANGE POLICY
Merchandise purchased on our site may be returned to our warehouse within 28 days from the date of purchase provided that they are returned brand new and in the original packaging.
This excludes personalised, customised, custom fit, or any other type of product where an adjustment has been made to the 'norm' at a customers request. These cannot be returned. We also reserve the right to alter, adjust, modify, resize, crop or recolour any image or text submitted to personalise an item with - this will only ever be to improve the quality of output.
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
- Goods will only be accepted for return if they are despatched within 28 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- We will endeavor to sort out a problem within 5 days of receiving the complaint. Please report non-delivered items 7 days after delivery was confirmed.
- If the goods are faulty, damaged or different from those ordered, please contact us within 7 days of you receiving the order. We will replace the goods free of charge, or give a full refund (if preferred). It is important that you return the goods new and unused in the original packaging for you to receive a replacement or refund. If insufficiently protected we have the right to refuse the returned item.
Please send Returns to:
RETURNS DEPARTMENT
Frostee
68 Laycock Street
Middlesbrough
TS14SL
Important: If you contact us after the given number of days above, we have the right to assume that the order has progressed to completion. You will not have the automatic right of a refund. We reserve the right to cancel any order for any reason at our discretion
SHIPPING INFORMATION
We dispatch parcels Monday to Friday, and delivery is within these days. Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing you of their attempt. Please follow the instructions on the card, or contact us for more help. If you do not respond to the card within 5 working days, the parcel will be returned to us and you will be liable for all postage costs. If you have not received a calling card within 5 working days of ordering, you should contact us to avoid the parcel been returned to our warehouse. If you have not contacted us within this timeframe, you may be liable for postage.
ORDER ACCEPTANCE
Acceptance of your order and the completion of the contract between you and Frostee for the sale by it to you of any product will take place when Frostee notifies you by email confirming that it has dispatched your product. The acceptance will then be deemed complete and will be considered for all purposes to have been effectively communicated to you at the time Frostee send this email, whether or not you receive it. Payment may be taken before this point but this does not indicate acceptance. If we cancel your order your payment will be refunded immediately.
CANCELLATION POLICY
An order may be cancelled without reason 7 days after being in receipt of the order. Payment for the goods will be refunded within 30 days of receipt of the returned goods. The Customer will be responsible for all postage costs. The goods must be in the same packaging and in the same condition as they were sent.
REPRESENTATION OF GOODS
Whilst every attempt is made to accurately represent the products that we sell, product pictures are only intended as a guide and may not be identical to supplied goods. If you feel that a product description or picture is inaccurate or misleading, then please let us know and we will do our best to correct it.
COMPLAINTS PROCEDURE
Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve.
If you feel you have a complaint then please contact our Customer Services department:
E-mail: info@frostee.org
You will be informed within 5 working days of our reply to your complaint. We will explain what actions we intend to take to resolve the complaint.
CREDIT/DEBIT CARD SECURITY
All Payment is secure and uses PayPal for more information click here
MODIFICATION OF TERMS AND CONDITIONS
From time to time, we may modify our Terms and Conditions. Such modifications will be effective on the date that we post the modified terms and conditions on our website.
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